Returns and Exchanges

We want you to love your purchase, but if you are not completely satisfied, we will gladly accept most returns within 30 days of purchase.

Selected oversized products (facial beds, multifunctional towers), skin care (serums, gels, oils) products are nonrefundable. 

We recommend saving your original packaging for at least 30 days from the date of the purchase which is required for the return.

We're here to help make any returns as easy as possible:

Aren’t completely satisfied with your purchase?

You may return new, unused products in the original packaging that are appropriate for resale within 30 days of your purchase to receive a full and quick refund. Items returned to Glownar Aesthetics after 30 days will not be accepted for return or exchange.

Follow these simple steps to make your return as smooth as possible:

  1. Contact Glownar customer service department via TEXT MESSAGE at 954-492-7878 to submit a return request and get approval before shipping your items back. You will be contacted within 24 hours upon submitting the request.
  2. In your return request, please include your order number and a valid email address to send you further instructions and information. If you do not have your order number, contact customer service to verify your purchase.
  3. Inspect your return: Ensure all items being sent back are in new, sellable condition within original packaging. All accessories and printed materials provided (like manual and protocols), must be included. If you do not have the original packaging from your purchase, please contact customer support at (954) 492-7878 . You may still be eligible for store credit refund to use for future purchases.
  4.  Properly package the item to ensure no damage is incurred during shipment. If the items we receive back are damaged, we will be unable to issue the refund. 

Please note:

  • All returned equipment will be inspected and refunds will be processed within 5 business days of Glownar Aesthetics receiving your return
  • Any credit will be issued to the original method of payment used for purchase
  • Shipping costs for returns and exchanges are the responsibility of the customer and are non-refundable. All shipping fees are customer's responsibility when returning the product. Return labels may be provided in certain circumstances; contact us with your reason for return so we can determine whether or not we can provide one.
  • Special orders are not eligible for refunds, such as trolleys, stools, facial beds, magnifying lamps, steamers. In some situations, these products might be accepted for a store credit, and will be subject to a 20% restocking fee.
  • It is advised to hold onto your original packaging for any purchase in case of return. Glownar Aesthetics has the right to refuse any returns of products that are not in their original conditions
  • If your item was sent with a bonus gift, it must be returned in a brand new condition with the product in order to avoid being charged for the value of the gift.
  • Products purchased through third-party financing are not eligible for return or refund. We will gladly offer you an exchange for a similar product.