Terms and Conditions

GLOWNAR AESTHETIC LLC TERMS AND CONDITIONS

Effective Date: March 2, 2026

  • Welcome to GlowNar Aesthetic LLC (“GLOWNAR” or “We”). These Terms and Conditions (“Terms”) govern your access to and use of the GLOWNAR website, products, and services (collectively, the “Services”), including the purchase and use of any equipment, devices, supplies, or related materials offered by GLOWNAR (“Product” or “Products”).
  • By accessing the website, placing an order, or purchasing or using any Product, you (“You” or “CUSTOMER,” together with GLOWNAR, each a “Party” and collectively the “Parties”) acknowledge and agree that You have read, understood, and agree to be bound by these Terms. If You do not agree to these Terms, You must not access the website or purchase or use any Products.
  • GLOWNAR reserves the right, in its sole discretion, to modify, update, or replace these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on the website, unless a later effective date is expressly stated. Your continued access to the website or purchase or use of Products after the posting of revised Terms constitutes Your acceptance of such changes.
  • GLOWNAR may update these Terms from time to time by posting revised Terms on its website. Continued use or purchase of Products after such posting constitutes acceptance of the revised Terms.
  • These Terms constitute a legally binding agreement between You and GLOWNAR. You acknowledge that You have had the opportunity to review these Terms with independent legal counsel of Your choosing prior to purchasing or using any Products. By entering into any transaction with GLOWNAR, You either have done so or knowingly and voluntarily waived the opportunity to do so. You further agree that these Terms shall not be construed against GLOWNAR as the drafter.

PRODUCT DESCRIPTIONS, MODIFICATIONS, AND PRICING

  • Equipment, supplies and/or skincare may be enhanced, modified, or substituted without notice provided that any such changes do not materially alter the intended use or core functionality of the Product.
  • Product photos are provided for representational purposes only and may not reflect the exact appearance, configuration, packaging, or components of the Product offered for sale.
  • CUSTOMER should rely solely on the written product description in effect at the time of purchase when placing an order.
  • Prices are subject to change without notice, and GLOWNAR reserves the right to correct pricing errors, inaccuracies, or omissions at any time prior to acceptance of an order.

TRAINING, REGULATORY COMPLIANCE, AND ASSUMPTION OF RISK

  • GLOWNAR may provide training, demonstrations, instructional materials, manuals, videos, or training certificates in connection with the purchase of certain Products. All such training and materials are provided solely to demonstrate basic mechanical operation and safety features of the Products and do not constitute professional, medical, legal, or regulatory training.
  • GLOWNAR does not represent, warrant, or imply that completion of any training, receipt of any training certificate, or purchase of any Product authorizes, qualifies, licenses, or permits CUSTOMER to operate any Product or perform any procedure, treatment, or service. CUSTOMER acknowledges that operational training does not imply legal authorization, licensure, or regulatory approval.
  • CUSTOMER bears sole responsibility for determining and complying with all applicable federal, state, and local laws, regulations, licensing, certification, and supervision requirements related to the purchase, possession, or use of the Products. GLOWNAR has no duty to advise CUSTOMER regarding such requirements, and any statements, materials, or communications by GLOWNAR shall not be construed as legal, medical, or regulatory advice.
  • All Products are intended for cosmetic purposes only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Products may or may not be approved by the U.S. Food and Drug Administration or any other regulatory authority. CUSTOMER assumes all responsibility for determining the legality and appropriate use of the Products in CUSTOMER’s jurisdiction.
  • CUSTOMER represents and warrants that CUSTOMER is, and will remain, properly licensed, certified, and authorized as required by applicable law to operate the Products and perform any procedures or treatments using the Products.
  • CUSTOMER expressly acknowledges and agrees that CUSTOMER has not relied and will not rely on any training, training certificates, marketing materials, manuals, demonstrations, or communications from GLOWNAR in determining whether CUSTOMER is legally permitted to operate any Product or perform any procedure.
  • CUSTOMER expressly assumes all risk arising from or relating to CUSTOMER’s failure to obtain or maintain any required licenses, certifications, registrations, permits, or medical supervision, whether such requirements are known at the time of purchase or discovered thereafter.
  • By purchasing or using any Product, CUSTOMER assumes full responsibility for the use and misuse of the Products, including, without limitation, any health-related complications, pain, skin damage, burns, property damage, or injury to persons or property.
  • CUSTOMER irrevocably waives any claim that GLOWNAR’s training, materials, certificates, or communications created an implied authorization, duty to warn, or representation regarding legal, regulatory, or licensing requirements.

INTELLECTUAL PROPERTY

  • All manuals, training materials, presentations, photographs, videos, website content, software, documentation, protocols, specifications, and other materials provided by GLOWNAR, whether in printed, electronic, or digital form (collectively, the “Materials”), are and shall remain the exclusive intellectual property of GLOWNAR and its licensors.
  • Subject to CUSTOMER’s compliance with these Terms, GLOWNAR grants CUSTOMER a limited, non-exclusive, non-transferable, revocable license to use the Materials solely for CUSTOMER’s internal purposes in connection with the operation and maintenance of Products purchased from GLOWNAR. No other rights are granted to CUSTOMER, whether by implication, estoppel, or otherwise.
  • CUSTOMER shall not copy, reproduce, distribute, publish, display, modify, translate, create derivative works from, or otherwise use the Materials for any purpose other than expressly permitted herein without GLOWNAR’s prior written consent.
  • Nothing in these Terms shall be deemed to transfer, assign, or license any intellectual property rights to CUSTOMER. Any unauthorized use of the Materials constitutes a material breach of these Terms and may result in immediate termination of CUSTOMER’s rights and pursuit of all available legal remedies.
  • CUSTOMER agrees that any unauthorized use of the Materials shall cause irreparable harm to GLOWNAR for which monetary damages may be inadequate, and GLOWNAR shall be entitled to injunctive relief in addition to any other remedies.

RETURNS AND EXCHANGES

● We want You to love Your purchase, but if You are not completely

satisfied, we will gladly accept most returns within thirty (30) days of

purchase. Any acceptance of a return by GLOWNAR is a

discretionary accommodation and not an admission of liability, defect,

nonconformity, or breach.”

● Notwithstanding the foregoing, select oversized Products including,

without limitation, facial beds, multifunctional towers, skin care

including, without limitation, serums, gels, oils are nonrefundable. 

● We recommend saving Your original packaging for at least thirty (30)

days from the date of the purchase which is required for any return

accepted by GLOWNAR.


Aren’t completely satisfied with your purchase? What to do next:

● You may return certain new, unused Products in the original

packaging that are appropriate for resale within thirty (30) days of

Your purchase to receive a full and quick refund.

● Items returned to GLOWNAR after thirty (30) days will not

be accepted for return or exchange.

Follow these simple steps to make your return as smooth as

possible:

1. Contact GLOWNAR customer service department via TEXT

MESSAGE at 954-492-7878 to submit a return request and get

approval from GLOWNAR to return Your item. You will be contacted

within 24 hours upon submitting the request.

2. In Your return request, please include Your order number and a valid

email address to send You further instructions and information. If You

do not have Your order number, contact customer service to verify

Your purchase.

3. Inspect Your return: Ensure all items being sent back are in new,

sellable condition within original packaging. All accessories and

printed materials provided (like manual and protocols), must be

included. If You do not have the original packaging from Your

purchase, please contact customer support at (954) 492-7878 . You

may still be eligible for store credit refund to use for future purchases.

4. Properly package the item to ensure no damage is incurred during

shipment. If the items we receive back are damaged, we will be

unable to issue the refund. 

Please note:

● All returned Products will be inspected and any authorized refunds

will be processed within five (5) business days of GLOWNAR

receiving Your authorized return. All approved returns must be

delivered, at CUSTOMER’s sole cost and risk, to the location

designated by GLOWNAR. GLOWNAR shall have no obligation to

accept returns shipped to any other location. CUSTOMER bears all

risk of loss or damage during transportation, regardless of carrier,

insurance, or packaging method.

● Any credit will be issued to the original method of payment used for

purchase.

● Shipping costs for returns and exchanges are YOUR responsibility

and are non-refundable.

● Special orders --such as trolleys, stools, facial beds, magnifying

lamps, steamers— are not eligible for refunds. In some situations,

these Products might be accepted in GLOWNAR’s sole discretion for

a store credit. Approved returns are subject to a restocking fee of not

less than thirty percent (30%), which the Parties agree represents a

reasonable estimate of GLOWNAR’s damages, including

depreciation, lost resale value, testing, inspection, repackaging,

administrative costs, and inability to resell the device as new.

● It is advised to hold onto Your original packaging for any purchase in

case of return. GLOWNAR has the right to refuse any returns of

Products that are not in their original conditions. Returned devices

must include all original components, manuals, accessories,

packaging, and protective materials, and must pass GLOWNAR’s

inspection in its sole discretion. Failure to meet any condition may

result in rejection of the return or additional fees.

● If Your item was sent with a bonus gift, it must be returned in brand

new condition and not have been used with the Product in order to

avoid being charged for the value of the gift.

● Products purchased through third-party financing are not eligible for

return or refund. GLOWNAR may, in its sole discretion, offer You an

exchange for a similar Product in such circumstances.


WARRANTY

● GLOWNAR is the sole and exclusive warrantor of the Products sold

under the GLOWNAR brand. All Products are manufactured for

GLOWNAR and sold under GLOWNAR’s private-label brand. No

third-party manufacturer or supplier provides any warranty with

respect to the Products.

● GLOWNAR warrants that the Products will be free from defects in

materials and workmanship for a period ranging from twelve (12) to

forty-eight (48) months, depending on the Product. The applicable

warranty period begins on the date of purchase. The warranty

certificate provided at purchase will be included in the manual

provided with the Product and indicate the length of any applicable

warranty offered by GLOWNAR.

● During the applicable warranty period, GLOWNAR will, at its option,

repair or replace a defective Product or component if it cannot be

repaired. Repaired or replacement Products will be returned to

CUSTOMER. After the warranty period expires, GLOWNAR may, in

its discretion, offer repair or service for an additional charge.

  • Proper daily maintenance, service, and care of the Product are the sole responsibility of CUSTOMER. GLOWNAR may recommend complementary training regarding Product operation and maintenance; however, damage resulting from improper use, inadequate maintenance, or misuse by CUSTOMER is not covered by this warranty. This warranty covers defects associated with internal components only. Accessories and consumable parts, including but not limited to tips, handpieces, and gloves, are not covered.
  • This warranty does not cover damage caused by CUSTOMER’s environment, handling, or care, including but not limited to fading, staining, crushing, cosmetic wear, or normal wear and tear.
  • Products must be used and operated only by a qualified, licensed, and trained professional, as required by applicable law. This limited warranty applies only to the original CUSTOMER and is not transferable.
  • If CUSTOMER experiences an issue during the warranty period, GLOWNAR will provide reasonable troubleshooting assistance remotely or telephonically. If troubleshooting does not resolve the issue, CUSTOMER may be required to return the Product to GLOWNAR for inspection and repair. All shipping, transportation, and transit costs to GLOWNAR’s facility shall be borne solely by CUSTOMER.
  • CUSTOMER may be required to provide photographs or videos documenting the claimed defect. Such materials should be submitted to GLOWNAR’s customer service line at 954-492-7878. GLOWNAR will respond within a reasonable time.
  • For questions regarding warranty coverage for specific Products, CUSTOMER may contact support@glownar.com
  • EXCEPT AS EXPRESSLY SET FORTH HEREIN, GLOWNAR MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AND

DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

  • CUSTOMER acknowledges that it has not relied on any representations, statements, or warranties not expressly set forth in These Terms.